Digital Strategy & Analytics Executive

Wells Fargo · CHARLOTTE, NC

Wells Fargo Consumer Banking & Lending Wells Fargo Consumer Banking and Lending (CBL) serves customers across the country through online and digital channels, numerous retail branches, ATMs, and customer service centers. CBL is focused on innovating and transforming our business with customers at the center, better enabling them to engage with us how, when, and wherever they choose through a broad suite of financial products and services. The Role Wells Fargo is seeking a Digital Strategy & Analytics Executive. In this role, you will: Manage, develop and hold accountable a multi-level organization of directors, managers and senior individual contributors across digital business operations, analytics, digital strategy, and front line risk Set the data science and analytics strategy for Digital, including channel performance measurement, customer behavior and engagement analysis, forecasting, root-cause analysis and experimentation, to drive product and investment decisions Own executive reporting for the Digital organization, including monthly and quarterly time-series performance packages, business update reviews (BURs), KPI dashboards and executive summaries that call out performance highlights, areas to monitor and priority concerns Lead the Digital strategy and planning cycle, including opportunity assessments, business cases, roadmap and dependency tracking, benefit forecasting and decision materials for executive leadership and product committees Lead Digital business operations, including monthly budget and expense management; vendor/license planning, delivery of AI-driven productivity and financial benefit commitments Lead the responsible adoption of AI and GenAI across Digital teams to accelerate analysis, documentation and reporting, and scale knowledge-worker agents and new ways of working across the organization Serve as accountable front line risk leader for the Digital business, overseeing procedure and control reviews, risk assessments, control-evidence packages, issue identification and remediation, RASCI/accountability documentation, and audit and regulatory exam readiness Partner with business control management, compliance and legal to assess emerging regulatory requirements (for example, AI and chatbot disclosure rules) and their implications for digital products, and represent Digital in risk and control governance forums Advise executive leadership with clear, decision-ready recommendations on highly complex, cross-functional issues, often under tight timelines and with evolving inputs Make decisions and resolve escalated issues with broad organizational impact, manage the allocation of people and financial resources across multiple teams, and represent the function in senior-level governance forums Required Qualifications: 10+ years of Analytics, Reporting, Financial Modeling or Statistics experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education 6+ years of Management experience Desired Qualifications: Experience in strategy, planning or management consulting, including business cases, roadmaps and financial benefit tracking Experience leading multi-level data science, analytics or insights organizations supporting digital, mobile or online channels at scale Strong command of digital performance metrics, such as active users, enrollment, sign-on success, engagement, digital adoption and containment Hands-on familiarity with advanced analytics and data tools (for example, SQL, Python, Power BI or Tableau) and with modern AI/GenAI and natural language techniques for analyzing customer text Experience building executive reporting and telling a clear story with data for senior leadership audiences Front line risk and control experience in a regulated environment, including control design and testing, issue management, and audit or regulatory exam support Track record of leading through influence across product, d