IT Asset Lead

Charlie Health · Nashville, Tennessee, United States

Why Charlie Health? Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported. Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home. As a rapidly growing organization, we're reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you. About the Role The IT Asset Management Lead is responsible for building, operating and continuously improving Charlie Health’s IT asset management program across hardware, software, applications, vendors and contracts. This is a senior individual contributor role with end to end ownership of IT asset management strategy, governance, processes, data and outcomes. The Lead will establish scalable lifecycle practices, maintain reliable asset records, improve technology utilization, reduce unnecessary spend and ensure technology assets are managed securely and effectively from acquisition through retirement. The IT Asset Management Lead will partner closely with IT, Information Security, Procurement, Finance, Legal, Compliance, People and business stakeholders. This person will lead through subject-matter expertise and cross-functional influence rather than direct people management. Charlie Health operates in a highly regulated healthcare environment. This role will support controls, documentation and lifecycle practices aligned with HIPAA, SOC 2, company policies, and other applicable requirements. Responsibilities Key Responsibilities IT Asset Management Strategy & Governance • Own and continuously improve the IT asset management program across hardware, software, applications, vendors, and contracts • Establish policies, standards, controls, and operating procedures covering the full technology asset lifecycle • Serve as the organization’s IT asset management subject-matter expert and lead cross-functional initiatives without direct authority Hardware Asset Lifecycle Management • Manage lifecycle processes for laptops, mobile devices, peripherals, and other company-owned technology equipment • Oversee asset acquisition, receipt, inventory, assignment, deployment, transfer, recovery, reuse, refresh, and retirement • Partner with IT Operations and People teams to support onboarding, offboarding, replacement, and asset-recovery processes Software & Application Lifecycle Management • Maintain an authoritative inventory of software and SaaS applications, including ownership, cost, renewal, risk, and lifecycle status • Establish processes for application intake, evaluation, approval, deployment, renewal, reassessment, and retirement • Monitor license allocation and utilization and coordinate the recovery or reallocation of unused licenses Vendor, Contract & Financial Management • Coordinate the IT vendor lifecycle from intake and evaluation through onboarding, renewal, performance review, and offboarding • Maintain accurate records for vendors, contracts, subscriptions, renewal dates, notice periods, owners, and obligations • Partner with Procurement, Finance, Legal, Security, and business owners on purchasing, contracting, forecasting, and renewal decisions • Identify savings through license reclamation, vendor consolidation, contract optimization, asset reuse, and timely cancellation Data, C