Director, Pricing and Packaging Strategy - Employee Experience Group

ServiceNow · Mountain View, CALIFORNIA, us

As Director of Pricing & Packaging Strategy for the EmployeeWorks Business Unit, you’ll own how our AI products are priced, packaged, and brought to market. You’ll partner with Product, Data Science, Marketing, Sales, Finance, and executive leadership to turn pricing into a growth lever, building models and offers that drive acquisition, expand existing customers, and protect retention. This role sits at the center of product strategy and go-to-market, and it shapes how customers experience the value of EmployeeWorks from first deal through renewal.  What you’ll do  Pricing strategy development and innovation  Partner with Product, Data Science, Marketing, Sales, Finance, and executives to build pricing models for every new or repackaged SKU.  Partner with ServiceNow’s central pricing team to keep EmployeeWorks pricing and packaging aligned with company-wide pricing strategy.  Develop and maintain pricing strategies that align with BU and company objectives, grounded in primary research, financial modeling, stakeholder interviews, and competitive research.  Design pricing, bundling, and offer strategies, along with the sales plays that bring them to market, to maximize customer acquisition, retention, and revenue.  Consumption pricing strategy  Own the consumption pricing strategy for the BU, including setting the rate card for Assist consumption.  Propose rate card and consumption pricing changes in partnership with the central pricing team.  Partner with Data Science and Engineering on Assist metering telemetry, so usage is measured accurately and billed consistently.  Drive token spend analysis and optimization to protect margins as customer usage scales.  Own consumption tracking, analysis, and insights for the business, turning usage trends into pricing, packaging, and forecasting decisions.  Go-to-market alignment  Align monetization efforts across Sales, Marketing, and post-sales success teams so pricing translates into revenue and retention.  Build and maintain a centralized pricing excellence hub that equips sales and renewals teams to price with confidence.  Help sales build glide paths to different SKU options that drive upsells and renewals.  Manage pricing strategy across direct, partner, and reseller channels, ensuring consistent execution and profitability across all of them, including third-party partnerships.  Insights and analytics  Build frameworks to monitor pricing performance and present insights and recommendations to senior leadership.  Create financial models and analyses to assess the impact of pricing decisions, and design experiments to test pricing hypotheses.  Competitive intelligence and market analysis  Lead pricing research, including competitor analysis and market benchmarking, to keep EmployeeWorks competitively positioned.      What you bring to the table  7+ years of experience in pricing strategy, product monetization, or financial analysis, ideally in SaaS or AI.  Deep expertise in financial modeling, revenue optimization, and strategic analysis.  A track record of pricing decisions that delivered measurable business impact.  Strong leadership presence and experience influencing senior stakeholders toward business outcomes.  Proven operator in cross-functional environments: strong prioritization instincts, able to build consensus and drive results without direct authority.  Strong judgment about when to act independently and when to escalate, with the ability to navigate ambiguity.  Comfort operating in a highly collaborative, fast-paced environment.  Proven ability to thrive in a highly dynamic environment where written guides and playbooks are sparse and changes occur nearly daily: you create structure where none exists, ramp quickly, ask sharp questions, stay current without being told, and keep partners and leadership alig