Customer Service Agent (Onsite at Customer)

Expeditors · Tracy, CA, us

Major Duties and Responsibilities Ensure smooth and timely shipment process flow Ensure accurate and timely data entry into our operational system based on defined metrics Track and trace shipments Provide proactive and clear communication to internal and external customers Ensure accurate and timely client billing, including dispute resolution  Understand customer expectation to ensure all the elements of the SOP and KPI’s are met Ensure compliance to company policies and external regulations Complete cross training in order to support team coverage   Professionally represent Expeditors to our customers, service providers, and government agencies  Provide exceptional customer service to both external and internal customers Ensure accurate and timely data entry into our operational system Communicate with domestic customers and their offices Comply with customer requirements and procedures Prepare and process documentation Comply with all U.S. regulations Update shipment information in Expeditors systems Review documents for compliance Invoice customer accurately and timely for provided services Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results Must have warehouse/distribution center experience - Shipping, receiving, inventory control. Must have customer service experience Must complete and pass training courses  Pro-active, strong organizational skills Work well in a team environment Good computer skills (Excel, Word, PowerPoint) Fluent in English Must be authorized Attention to detail Strong desire to learn Authorized to work in the United States STA Clearance  Expectations: Continually identify areas to improve efficiency Embrace and adopt technology to optimize their ability to complete their work Achieve standard of 52 hours training per year, including all mandatory trainings Drive and develop customer relationship in order to exceed their expectations Have a sense of urgency, be willing to help by offering solutions SHIFT: Thursday – Monday, 6pm to 3am **Local applicants only*** Fully proficient with various software applications (i.e. MS Office, Lotus Notes)   Typing - 30 wpm and 10-key by touch  Able to identify opportunities for improvement, suggest such opportunity to management and develop the procedure necessary to implement  DG Certification Required  Easily adapt to change and function efficiently in a high stress environment  Compliance certifications required to perform required duties obtained and maintained  An intimate understanding of Export Compliance   General Airline/Logistics Knowledge  STA Clearance  Please provide a cover letter along with your resume.   ***MUST BE LOCAL*** Expected Hourly Range: $22.00 – $27.00  Expeditors offers excellent benefits: Paid Vacation (first year prorated based off month of hire then eligible for 15 days) Holidays (10) Flexible Days (2) Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid) 401(k) Retirement Savings Plan with employer match Employee Stock Purchase Plan (ESPP) Medical, Prescription Drug, Dental & Vision Coverage Health Savings Account (HSA) Life and Disability Insurance Paid Parental Leave (additional eligibility criteria) Dependent Care Flexible Spending Account (DC FSA) Commuter Benefit Employee Assistance Program (EAP) Learning & Development Program Educational Assistance and Reimbursement All your information will be kept confidential according to EEO Guidelines. May be eligible for bonus following first year of continuous employment in position. “We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade