Senior Ethics & Compliance Strategic Program Manager

ServiceNow · Boston, Massachusetts, us

Role Summary  We seek a strategic and detail-oriented Senior Ethics & Compliance Programs Manager to lead the design, development, and implementation of innovative compliance processes across our Ethics & Compliance function. This role is pivotal in transforming key compliance controls, with a strong focus on ABAC & Export Compliance, through process optimization, technology enablement, and cross-functional collaboration. You will work with E & C subject matter experts to architect comprehensive compliance solutions that leverage ServiceNow and AI capabilities to build a state-of-the-art compliance controls and processes.  Key Responsibilities  Design and develop core Ethics & Compliance program processes, translating compliance requirements into scalable, user-friendly workflows that enhance organizational risk management  Collaborate with E & C SMEs across multiple domains to understand compliance challenges and opportunities, serving as a connector between technical teams and business stakeholders  Lead the automation and digitalization of compliance processes using ServiceNow tools, AI functionality, and other enterprise platforms to increase efficiency, reduce manual effort, and improve compliance visibility  Develop and execute multi-year compliance program roadmaps aligned with organizational strategy and regulatory evolution  Identify and facilitate integration opportunities between compliance processes and business operations, connecting SMEs with relevant teams to drive adoption and sustainable implementation  Manage end-to-end program initiatives from concept through deployment, ensuring timelines, scope, and quality standards are met  Support the continuous improvement of compliance processes through monitoring, feedback collection, and iterative enhancements  Communicate program status, milestones, and recommendations to E & C leadership and cross-functional stakeholders  To be successful in this role you have: 7+ years of project management experience, with demonstrated success managing complex, cross-functional initiatives  Working foundational knowledge of Code of Ethics and Compliance topics such as conflicts of interest, gifts and hospitality, anti-corruption/FCPA, Trade Compliance, data privacy, and related compliance domains  Proven ability to partner effectively across organizations, building consensus among diverse stakeholder groups  Experience with process design, business process optimization, or workflow automation  Demonstrated capability to translate compliance and business requirements into technical solutions  Strong written and verbal communication skills, with ability to explain complex compliance concepts to technical and non-technical audiences  Project management proficiency and familiarity with PM tools and methodologies    Preferred Qualifications  Experience with ServiceNow platform configuration and administration, or other enterprise compliance/workflow tools  Familiarity with AI applications in business process automation or compliance functions  Background in compliance, ethics, legal operations, or related field  Project Management Professional (PMP) or similar certification  Experience implementing enterprise-wide compliance programs or initiatives  Knowledge of compliance frameworks and standards (SOX, ISO, industry-specific requirements)  Core Competencies  Strategic thinking and long-term planning capability  Problem-solving and analytical skills  Change management and stakeholder engagement  Technical acumen without necessarily being a technologist  Attention to detail coupled with big-picture perspective  Leadership and influence without direct authority    For positions in this location, we offer a base pay of $114,200 - $199,900 , plus equity (when applica